How it Works

Agesha tours operate in a secure, trustworthy and confidential operating system.

Our tour service

is divided in a package with its respective areas. Our service We give our customer a program which strive their want with detail activities they are going to carry out during their travel (tour) in chosen areas of destination; because our aim is to satisfy you when you are on our hand. We want our program to meet your desire; which means its fully flexible in accordance with the possibility to be done.

Tour Availability

Reservations are subject to availability .once you decide to visit the chosen program and want to book then a conformation letter will be send. We reserve hotel, flight booking and transportation based on your choose.

Rates

For Tour rates may change without prior notice however, once your deposit has been received, your price is guaranteed and no longer subject to change.

Payments

You can make your down payment by, Visa, MasterCard, express after the agreement is made and confirmation issued to make sure the program is as scheduled. Then the credit invoice will be sent based on the amount of money paid with the company stamp to seal your booking.

Refund Timing 

All refunds will be processed within 6-8 weeks. N.B based on some change policy of the bank might be faster. 

Refunds on arrangements  

Once the trip has commenced, no refund can be given for any unused portion of the trip. Please follow the cancellation policy if there are any change will guide you to cancel and refund as the policy stated.

Passports and Visas  

Passengers must be in possession of a passport valid for at least 6 months after date of travel. Additionally, all passengers are required to hold a valid visa wherever required. It is the passenger’s responsibility to check with the appropriate consulates as to the visa requirements and obtain proper travel documents before the trip. Visa fees are not included.

Air Transportation 

Round-trip economy class airfare is included wherever indicated from designated gateways only. Air schedules are subject to change and Agesha tours cannot be held responsible for any damage caused by such changes and delays caused by the Ethiopian airlines.

Flight Add-ons

Agesha tours guarantee the most direct routing and domestic airline. In the event an overnight is required, it is the responsibility of the passenger.

Hotels

Accommodations are on a “run-of-the-house” basis. Agesha tours reserves the right to substitute hotels of similar or better category due to unforeseen operational requirements.  please note that single rooms cannot be guaranteed.

Transportation 

• Agesha Tours is responsible for realizing all the necessary maintenance of the car before the starting date of the program, and also shall secure comprehensive insurance for the vehicle.
• The car must have two extra tiers and jack to replace quickly in case of flat happens.
• If there is any mechanic problem which may appear on the way must take care and if the car would have big problem to stop definitely. The company must to arrange another car immediately. Cover all the expense for the delay.
• The Lessor will provide its own driver, will cover all his expenses. The driver is full responsible of the sureness of the travelers, and to be kind with them in any moment.
• The driver have to be healthy, he cannot drink alcoholics and take any during the program. If he would do, automatically inform the company measurement will be taken.

Meals

Only as specifically indicated in the itinerary (B=Breakfast, L=Lunch D=Dinner); If we are agree to include on the program as our customer requested. N.B Beverages are not included.

Itinerary and Domestic Transportation

Arrangements for the itineraries, domestic transportation and flights are solely at the discretion of the local land operators and are subject to change without notice. Where appropriate, at the discretion of Agesha Tours and/or the tour escort/tour director/guide, a mandatory coach seat rotation will be implemented. Once the tour escort/tour director/guide implements the seat rotation policy, there will be no exceptions.

Baggage

Each passenger is allowed one piece of checked luggage (suitcase) not to exceed 100 pounds when if Ethiopian airline is first choose and for Domestic flight 44 pounds as one carry-on. Carry-on must not exceed the above then excess baggage charges  must be covered by the passenger. Agesha Tours cannot be responsible for any lost or damaged luggage once the baggage is check in.

Frequent Flyer Miles Agesha Tours is not involved in or responsible for crediting miles. You must follow the rules of the airline(s) and deal with them directly. Rates do not include Passport and visa fees, excesHYPERLINK "https://www.smartours.com/baggage-allowance/"s baggage charges, baggage and personal insurance, gratuities, optional tours, beverages, other items and expenses of personal nature and any items not specifically mentioned in the itinerary or tour inclusions section. Certain foreign taxes and fees are not pre-collected and must be paid overseas by the customer. All

Agesha Tours is not involved in or responsible for crediting miles. You must follow the rules of the airline(s) and deal with them directly.

Rates do not include

Passport and visa fees, exces baggage charges, baggage and personal insurance, gratuities, optional tours, beverages, other items and expenses of personal nature and any items not specifically mentioned in the itinerary or tour inclusions section. Certain foreign taxes and fees are not pre-collected and must be paid overseas by the customer. All Agesha Tour tour rates are guaranteed once deposit is paid.

Consumer Disclosure and Responsibility 

The Travel Agent/ Tour Operator, AgeshaTours, acts as agent for the companies they represent, and as a consequence, accepts no responsibility for accidents, damage, baggage losses and/or delays due to strikes, weather, acts of God, acts of governments or authorities, wars, criminal acts committed by third parties, hostilities, civil disturbances, riots, pilferage, defects of vehicles or breakdown in equipment, or to the fault or default of any company used for carrying out these tours. Nor shall Agesha Tours be liable for any damage resulting directly or indirectly from delays, cancellation or changes in flights. In the event it becomes necessary or advisable, for the comfort or well-being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the Tour Operator. Additional expenses shall be borne by the passengers. No refund can be made for the absence from parts of the tour. The right is also reserved by the Tour Operator, at its absolute discretion, to refuse or cancel any person at any time, without being under obligation to assign a reason therefore. In the event of exercise of this right, the Tour Operator shall be under no liability to that person whatsoever. The airline companies concerned are not to be held responsible for any acts, omissions, or events during the time passengers are not aboard their aircraft and/or vessels. The passage contract in use by the companies concerned, when issued, shall constitute the sole contract between the company and the purchase of these tours, and/or the passengers. Agesha Tours reserves the right to cancel any tour, for any reason, prior to departure and cannot be held responsible for any damages resulting from said cancellation. In case of such tour cancellation by Agesha Tours, a full refund of the monies paid to Agesha Tours will be offered. There is no additional liability. Any dispute arising from any tour, itinerary, product or service provided by Agesha Tours as well as any dispute arising under these terms and conditions will be governed by the laws of the state of the tourism minster.