Affiliate programs

How does the Agesha tour affiliate program work?

What is called an “affiliate program” or “associate program” is a relationship in which a merchant pays (the “affiliate”) for links through his site to visit our site and when reservation has made. Usually, the affiliate is paid only when an actual sale is made by the merchant as a result of link. Affiliate place links and banners on their sites that send customers to the Agesha tours website. Affiliates are paid a commission on any resulting sales of eligible products purchase.

This kind of advertising is called Pay per Action (PPA), since the affiliate isn’t paid for carrying the merchant’s advertising link or on his site, but only when a visitor performs a certain action (visits, fills out a form, and makes a purchase).

To give you an idea of how this works in action, I’ll describe program briefly. While you visit through different booking engine example Expidia, Hotel.com and I-booking on their site and are assigned an ID.

Let’s say when you want to book your trip through third party to sell your reservation with our company by looking booking conditions.

When the visitor clicks on the link, then the conformation letter will be sent to the traveler by fulfilling the payment requirement based on the term and condition. At the same time my assigned ID will be recorded (an arbitrary number assigned to each visitor every time he enters the site), so that if the visitor makes any purchases on that session, I will be credited with their purchase.

One of the reasons affiliate programs are so popular is that that offer a win-win situation for both merchant and affiliate.

Privacy POLICY

INTRODUCTION

This Privacy Policy explains how we deal with and protect your personal information. It also explains how you may request to access and correct your personal information and complain about a breach of your privacy. We recommend that you review this policy regularly as we may amend it from time to time.

WHAT PERSONAL INFORMATION DO we COLLECT AND HOW?

We collect personal information about you that is relevant to your travel arrangements or that will enable us to provide you with our goods and services. We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a franchised agent.

For example, we may collect details such as your name, telephone number, email address, credit card number and expiry date, and details of your flight, hotel and car bookings and other travel details.

We collect your personal information directly from you in the course of providing a product or service or when you have other dealings with us. For example, your personal information will be collected when you deal with us over the telephone, send us a letter or an email, visit our website, complete an online registration form, provide information to complete a booking or subscribe to a service provided by us.

We may also collect your personal information from others who make a booking on your behalf. If you register for My Trips or My Account, we will also collect information such as the departure city from which you usually travel, your preferences for seat selection or special meals, details about your participation in loyalty or awards programs and applicable membership numbers and other travel preferences. We also collect any other information that you have elected to provide us, such as gender, activities and lifestyle preferences and favorite destinations.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information to:

• Provide you with travel products and services;
• Consider your request for a product or service;
• Provide you with information about other products and services that may be of interest to you including information about our business partners' products and services
• Assist in arrangements and reservations with suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) in relation to the provision of a product or service;
• Collect and process payments, though us or a third party;
• Perform all other administrative and operational tasks (including risk management, systems development and testing, staff training, and market or customer satisfaction research);
• To facilitate your participation in loyalty programs;
• Analyze how our products and services (including any websites) are used;
• Personalize the service or communication we provide to you, tailor your experience on our website or other websites to your interests and make more appropriate travel recommendations; and
• Investigate, detect and protect us and other third parties against, negligence, breach of contract, fraud, theft and other illegal activities;

WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?

We may disclose your personal information to:

• suppliers of products or services which you have selected (such as airlines, tour operators, car hire operators, hotels and insurance providers);
• third party travel service providers who assist in fulfilling the booking you have made;
• Our online booking facility operator and host and others who assist in providing these services.
• Third party sponsors or co-sponsors of promotions on our website. Only information collected during a promotion will be disclosed to these parties;
• Third parties when we contract out some of our functions and activities, such as our call center operator and mailing house. In these circumstances, we prohibit third parties from using your personal information, except for the specific purpose for which we supply it;
• government authorities in the event of an accident, disaster or emergency; and
• Others where we are authorized or required by law to do so.

CROSS-BORDER DATA FLOWS

The third parties we disclose your personal information to (our suppliers, travel service providers, call center operator, website manager and data center providers) may be located overseas Ethiopia.

Generally, we will only disclose your personal information to these overseas entities in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.

STORAGE AND SECURITY OF PERSONAL INFORMATION

We store personal information in a combination of secure computer storage facilities, paper based facilities and other records. If you have registered on our website, we store your personal information (and any personal information of individuals for whom you have made reservations) in databases, email servers, My Trips and My Account. This includes storage of information (such as billing information) so that you do not need to re-enter it each time you book a product or service unless you tell us not to store it.

We will endeavor to take all reasonable precautions to maintain the security of the information in our systems. We use a combination of security measures to prevent the unauthorized access of our servers and regularly review our security policies. Your personal information will be stored in secured locations and on servers controlled, located either at our offices or at the offices of our service providers.

The payment pages on this website are encrypted using the internationally accepted security system SSL (Secure Sockets Layer) to encrypt all credit card payments over the web. This means that the information from these pages are sent back to our server in a secure fashion and adequately protected against known interception schemes.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

Subject to some exceptions contained in the Privacy Act, you can find out what personal information we hold about you. You can contact our Privacy Officer using the details in the section to find out about the personal information we hold about you. We will need to verify your identity before giving you access. Depending on the complexity of your request, we may charge a reasonable fee for processing the request.However, we will not charge for the making of the request.

If you would like to correct or update any information we hold about you please contact our Privacy

WHAT ABOUT SENSITIVE INFORMATION?

We will only collect your sensitive information with your consent and where it is desirable for your travel arrangements. We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and reasonably expected. Otherwise, we will not collect, use or disclose sensitive information about you unless required to do so by law. Sensitive information, as defined by law, is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical, beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record and health information.

INFORMATION ABOUT OTHER TRAVELERS

If you provide us with information about other people traveling with you (for example, family members), you should make them aware of this Privacy Policy and any privacy collection notices we provide you.

MARKETING AND PRIVACY

Serving customers well is very important to us. As part of this service, we may use your personal information to identify a product or service that you may be interested in. We may contact you from time to time to let you know about new or exciting products or services and special offers that may be of interest to you, including information about our business partners' products and services.

MONITORING

We may from time to time monitor and review any information transmitted or received through our website, or through telephone or e-mail communications, for quality assurance and other purposes. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of our terms and conditions. During monitoring the information may be examined, recorded or copied.

PRIVACY COMPLAINTS

If you wish to complain about our handling of your personal information, please contact our Privacy Officer using the details by contacting the company officer by any mode of communication. We will investigate all complaints and respond to you as soon as practicable. If we find a complaint justified, we will resolve it. If necessary, we will change our policies and procedures to maintain our high standards of performance, service and customer care. If your complaint is not satisfactorily resolved, further communication until we resolve any complaints at a time.

CONTACT OUR PRIVACY OFFICER

If you have a privacy complaint or wish to correct, update or access the personal information that we hold about you, please contact our Privacy Officer by using different methods:

Responsible Business

Agesha tour operates in a secure, trustworthy and confidential operating system. Engaged for the sustainability of the host community and initiate a positive mutual benefit based on the traveler choose to participate for the wellbeing of the environment, social and culture based activity, economics and carbon emission reduction.

Environment

The activity involves minimize any damage to the environment (flora, water, soil, energy use, contamination. Ideally tried to benefit the environment in positive way (through protection and conservation).

Socially and culturally

The activity doesn’t harm and may revitalize the social structure or culture of the community where it is located.

Economics

The activity doesn’t simply begin and rapidly die because of bad business practices, it continue to contribute to the economic wellbeing of the local community. A sustainable business should benefit its owners, employee and neighbors.

Carbon emission reduction

Activity that includes cycling, Hiking, Mule (horse) and trekking.

Share a tour

We felt the need to provide travelers with the opportunity of being able to share a tour with other travelers and organize small groups which in turn makes the price of each tour more cost effective. We have the same standards as any private tour, we will make sure that your needs are well taken care of, while you make new friends along the way.

CANCELATION RESERVATION GUIDE

Any booking made or order placed by you, whether through the Company's website or otherwise, shall be deemed an offer by you to purchase the travel services offered by various suppliers subject to these booking conditions and it shall be at the Company's discretion to accept the offer; said acceptance shall be deemed to exist on dispatch of a confirmation invoice to the client by the Company.

No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice. All contracts with the Company and all matters arising from them are subject to Ethiopian law and to the exclusive jurisdiction of Ethiopian courts. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

To secure your booking, a 20% Non-Refundable deposit of the total trip invoice is required within 7 days of receiving our confirmation. Your payment is required; otherwise your reservation may be automatically cancelled. Some properties may require deposit payment inside the standard 7 days and an increased deposit to secure the booking. Payment of a deposit indicates acceptance of these conditions. Please note all bookings will be secured when

1. The deposit is received
2. The names of each passenger travelling are provided
3. Flight itinerary is sent.

AMENDMENT FEES

These are charged if amendments are made to bookings (e.g. change of dates or decreasing numbers of people travelling) after deposit is received. Amendment to bookings will incur a fee per trip per amendment; this is in addition to any supplier amendment fees charged. If an amendment involving a reduction in the number of persons travelling occurs at any time the below cancellation penalties and terms apply to that persons trip who is cancelling. The package price will be amended accordingly to new passenger numbers. For selected properties amendments involving reducing the nights of stay and/or the number of units will be treated as a cancellation. The cancellation policy applies.

• more than 65 days prior to scheduled date of departure - US$ 60 per booking if the number of passengers on the booked tour is not full and US$ 200 per booking if the number of passengers is full;
• 50-65 days prior to scheduled date of departure - US$ 300 per person; Within 50 days prior to scheduled date of departure - standard cancellation fees will apply and full price will apply to new travel arrangements

Cancellation by you

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us either by post, email, fax or telephone. Your notice of cancellation will only be effective when it is received by us and we have confirmed such receipt. If we receive your notice of cancellation 8 weeks or more before departure, we will retain the full amount of your deposit (NB “deposit” includes, in addition any other money paid or due at that time, all amounts paid or due at the time of booking in respect of any flight(s) you have booked). If we receive it less than 8 weeks before departure, the following charges will be payable per person cancelling:

NB The charges set out below are shown as a percentage of the total cost of the holiday* payable by the person(s) cancelling excluding insurance premiums and any amendment charges. Insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. Airfare is non-refundable.  

• Please note: where you have booked a flight inclusive holiday with us where the cost of the flight(s) was not included in the basic price of your holiday but was payable in addition to that price, the percentages above are based on the basic holiday price excluding the flight costs, insurance premiums and amendment charges. You will have to pay the full cost of the flight(s) element in addition to the cancellation charges set out above if you cancel less than 8 weeks before departure. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any

Hotel cancellation policy

In general, the cancellation policy for hotels is as follows:

1. Cancelations made fifteen (15) or more days prior to the date of arrival will incur a 10% charge.
2. Cancelations made three (3) to fourteen (14) days prior to the date of arrival will incur a two (2) night charge.
3. Cancelations made less than two (2) days prior to the arrival date will incur a 100% charge.
   • If the room you are booking is labeled as non-refundable, non-cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.

Cancellation policies can vary seasonally or depending on the hotel or room type. You can review the specific policy for the hotel you selected during the reservation process. 

1. Reservations cancelled thirty (30) days or more prior to the date of arrival will incur a 10% charge.
2. Reservations cancelled fifteen (15) to twenty-nine (29) days prior to the date of arrival will incur a two (2) night charge.
3. Reservations cancelled less than fifteen (15) days prior to the date of arrival will incur a 100% charge.
   • There are no refunds for early check outs and “no shows”. If the number of guests on the reservation is reduced once the reservation is paid it is up to the hotel to determine applicable refunds or penalties.

CUSTOMER CARE

• Our goal is to provide fun and well planned itineraries.
• Experienced tour guides.
• 100% financial protection.
• No surcharge guarantee.
• Price promise.
• Secured payment plan.
• Competitive price.
• Flexible payment options.
• Quality service.
• Highly qualified and friendly staff.
• Range of tourist class insured vehicle.